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NMBI Customer Service Charter

Our Customer Charter outlines the level of service we aim to provide to our customers.  We aim to provide high quality, timely, efficient and courteous customer service, always treating customers equally. All complaints, corporate or otherwise will always be treated confidentially and sensitively. 

We aim to action our Customer Service Charter within the framework of the Twelve Principals of Quality Customer Service, as outlined in our Customer Service Action Plan 2020-2022. To view our Charter and Action Plan please click on the links below.


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Customer Action Plan


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Customer Charter


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