NMBI Customer Service Charter
Our Customer Service Charter outlines the level of service we aim to provide to our customers. We aim to provide high quality, timely, efficient and courteous customer service, always treating customers equally. All complaints, corporate or otherwise will always be treated confidentially and sensitively.
We aim to action our Customer Service Charter within the framework of the Twelve Principals of Quality Customer Service, as outlined in our Customer Service Action Plan 2023-2025. To view our Charter and Action Plan please click on the links below.
Customer Service Action Plan 2023-2025
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NMBI Customer Service Charter
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Our Customer Service Charter and Action Plan 2023-2025 was developed following a public consultation held from 31 May to 12 July 2023. You can read more about the consultation process in the report below.
NMBI Customer Service Charter and Action Plan 2023-2025 Consultation Report
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