Complaints about nurses or midwives

Our mission is to protect protect the public. We are responsible for considering complaints against nurses and midwives who practise in Ireland.  

When the PPC Team received a complaint, they review it. The process map below explains the steps and possible timelines. 

Are we the right organisation? 

It is important you raise your concerns with the right people. We only consider complaints against nurses or midwives. We cannot consider complaints about anyone who is not on our Register (for example, doctors, dentists, pharmacists, hospitals, clinics).  

If you become aware that someone is working as a nurse or midwife without being registered, report this to us immediately, this is a serious offence and may be reported to An Garda Síochána. 

Who can make a complaint 

Anyone. Complaints are received from members of the public, patients, service users, relatives, employers and other healthcare staff. If necessary, the Board of the NMBI may also become the complainant. A short explanatory video is available below.



This section of the website provides:

• Information on the complaints process for the public, employers and for nurses and midwives themselves
• Information about submitting a complaint
• Details of the sanctions that can be taken
• Guidance for nurses and midwives who are the subject of a complaint
• Information on the inquiry process
• Details of the findings and decisions which have been published in compliance with our publications policies.

Complaints or comments about NMBI

If you have a complaint or a comment about NMBI itself, you should complete the Customer Feedback Form.