May 31, 2023
We have published our draft Customer Service Charter and Action Plan 2023-2025 and are inviting members of the public to provide their feedback through a consultation.
We have published our draft Customer Service Charter and Action Plan 2023-2025 and are inviting members of the public to provide their feedback through a consultation.
The draft Customer Service Charter outlines the level of service we aim to provide to our customers. We aim to action the Charter within the objectives set out in our draft Customer Service Action Plan 2023-2025.
Both documents have now been published to give you the opportunity to provide your feedback and help shape your customer service experience.
Our CEO, Sheila McClelland, said: “We are committed to delivering a high-quality and efficient customer service to all of our registrants, stakeholders and the public, and value all of your feedback on our service.
“Our Customer Service Charter and Action Plan 2023-2025 have been developed in line with our Statement of Strategy 2023-2025, and the Government's Twelve Guiding Principles of Quality Customer Service for public sector organisations.”
We now want to hear your feedback on these documents and the proposed actions NMBI is taking for 2023-2025. We invite anyone who interacts with us to share your views by completing this short survey here.
The consultation will remain open for feedback until 5pm on 12 July 2023.