What exactly was the issue with verbal (Understanding of Basic Instructions) test?
A specific issue was discovered regarding the presentation of the data sheets in the ‘Understanding of Basic instructions’ test.
What happened: There was an error with the test which meant that the correct data sheet did not automatically display by default and instead, candidates had to manually navigate between the sheets to find the correct data sheet that related to the statement.
What should have happened: The data sheet that was presented should have automatically updated as the statements changed, so that the data sheet that related to the statement was shown by default.
What impact did this have: It is possible that some candidates were confused by the way the data sheets presented, given that the familiarisation materials indicated that the relevant information sheet would display by default. Therefore, they may have considered some statements in the context of the incorrect information, or they may have lost time while trying to understand the unexpected presentation of the data sheets. These factors may have impacted upon candidates’ performance.
What has been done to correct this: An update has been implemented so that the data sheets now display in the manner that they were meant to – data sheets change automatically as statements change, so that a given data sheet relates to the statement provided. The familiarisation materials, instructions and the test itself now all align, and the test is operating as expected. All candidates are being asked to retake the test to ensure that that all candidates are given an equal opportunity to perform to the best of their ability.
Who is being asked to retake the assessment and why?
All candidates who registered for mature entry to Nursing and Midwifery degree programmes 2021, are being asked to retake the ‘Understanding of Basic Instructions’ (verbal) test.
It is important that all candidates retake the test as there are differences in the original version of the test and the current, updated version of the test. Therefore, in order to ensure that results from one candidate’s completion are comparable to results from another candidate’s completion, all candidates ideally need to have completed the same version of the test (i.e. the current and updated version of the test).
All candidates are being asked to retake the test to ensure that every candidate has been given an equal opportunity to perform well on the test.
Where can I find more information on how the test now operates?
You can find a familiarisation video that outlines the current and correct operation of the test on the Aon website. When landing on this page, please scroll down to section No. 6 ‘Aptitude & Skills Tests’ and watch the video labelled ‘Instructions (scales verbal instruct)’.
In addition, please ensure you refer to the updated version of the familiarisation booklet before proceeding. We encourage you to review this again before retaking the test.
Finally, before starting the timed test you will be guided through navigation of the test and some sample items. You should ensure you are comfortable with navigation and presentation of the test before starting the timed part of the test. If after reviewing the instructions you have further queries, please contact firstname.lastname@example.org for assistance.
When does the testing window open for retake of the ‘Understanding of Basic Instructions’ test?
The test will be accessible from 1pm on Thursday, 27 May until 1pm on Wednesday, 02 June. You will receive an email on Thursday, 27 May from email@example.com containing your new login ID and the details needed to access the test.
To ensure that your email provider does not flag important emails from Aon Assessment Solutions as spam, please save the email address (firstname.lastname@example.org) to your list of safe senders. If you have not received any email by 2pm on Thursday, 27 May, it is possible that the email has been marked as spam. Please check your spam folder or please reach out to email@example.com and they will re-issue the email directly to you.
Do I need to register again?
No, you do not need to register again. Instead, you will receive an email on 27 May containing the login details that you need to access the ‘Understanding of Basic Instructions’ test. If you previously registered with a dummy CAO number, you will be able to edit the CAO number you originally provided upon logging in.
Do I need to submit copy of my ID again?
While you will be asked to provide consent to virtual proctoring again, you do not need to send a copy of your ID to us if you sent this previously, as we already have it stored. You will however need a functioning webcam access in order to be able to take a photograph (as you did before) to enable the virtual proctoring.
I have a disability or require a reasonable accommodation. I notified the support team of this before my first completion. Do I need to contact the support team about this again?
No. If you previously received an accommodation due to a disability or special requirement, then this adjustment will automatically be implemented as it was before, and it will be visible once you log in to the test.
If you have a disability and require any reasonable accommodations/adjustments but did not contact the support team before your original completion of the test, then you should contact firstname.lastname@example.org before starting the test. The deadline for notification of your request for reasonable accommodations is 6.00pm on Sunday, 30May. Please provide a medical/psychologist report to enable us to determine what accommodations you might need.
I am unable to complete the assessments during the new testing window
Aon sincerely apologises for any inconvenience experienced at being asked to retake the test.
Unfortunately, no alternative times can be provided for completion of the on-line assessments. While the test itself is timed for just 8 minutes, a window of 7 days has been provided in order to give every candidate the best opportunity to complete. In order to be considered eligible for mature entry to Nursing and Midwifery degree programmes 2021, you must retake the ‘Understanding of Basic Instructions’ test.
While we recognise that the ask to retake the test may be disrupting, we want to assure you that this decision has been made in the interest of fairness. We are committed to ensuring that every candidate has been given an equal opportunity to perform well on the test and the best way to do this is to ask every candidate to retake the test with the technical issue resolved.
If you believe you have an extreme and genuine extenuating circumstance in this regard, you may contact email@example.com outlining your position.
Do I have to re-take the test or can I retain my original completion for consideration?
Unfortunately, we must ask you to complete the test again. This is because the results of both versions of the test are not directly comparable, given that there are differences in the original version of the test and the current version of the test. In order to be considered eligible for mature entry to Nursing and Midwifery degree programmes 2021, you must re-take the ‘Understanding of Basic Instructions’ test. Please note if there are extenuating circumstances which prevent you from retaking the assessment during the testing window, please contact us as soon as possible at firstname.lastname@example.org.
What happens if I experience some other technical issue while retaking the test?
Please ensure you have carefully reviewed the technical requirements section of the familiarisation booklet before attempting your online assessment (page 9). Please also ensure to familiarise yourself with the layout and navigation of the test by paying careful attention to the instructions and two example items provided, before starting the real test.
While the test has been thoroughly examined for evidence of any systematic technical issues, errors may still occasionally arise due to individual user errors or various browser/hardware requirements. If you experience an error while completing you should:
- Take a screenshot or video of the error experienced if you can. You will not be penalised via virtual proctoring for recording a technical issue.
- Exit the test immediately. You should not proceed to complete a test after experiencing an error if you feel that the error was significant enough to impact upon your performance.
- Contact email@example.com, clearly outlining the nature of any error you experienced and attaching copy of the screenshot/evidence of error where possible. Please note that if you do not notify Aon Assessment Solutions immediately of any issues or problems on the day of the tests by email to firstname.lastname@example.org, we will not be able to address these after the fact.
How do I know that there were no issues experienced with the other tests?
An extensive array of testing has been carried out to ensure that there were no additional issues with the other assessments. This included a review of any technical issues raised during the campaign and detailed checks by the central Aon IT team of specific issues queried. While technical issues occasionally arose due to user error or various browser/hardware requirements, there was no evidence detected of any system issues with the Numeracy or Situational Judgement Exercise instruments. We can therefore assure that all candidates were provided with a fair and equal chance to perform well on those tests.
All candidates are being asked to retake the ‘Understanding of Basic Instructions’ test to ensure that the testing process is fair and robust and that all candidates are given an equal opportunity to perform to the best of their ability on this test.
How do I know for sure that the ‘Understanding of Basic Instructions’ test is working as expected after this update?
The quality assurance (QA) process surrounding this update involved several steps. The first step was a technical QA, including checking the scores are written and calculated correctly. The second step was a content review to make sure the correct charts and items were pulled in. The third step was another technical QA, including checking operation of the test on different devices. Finally, Aon cross-checked the updated version of the instrument alongside the previous version of the instrument to ensure that the intended change (in relation to the way the data sheets presented) was the only change implemented.
In addition, any technical issues raised during the original campaign were investigated and detailed checks were conducted by the central Aon IT team of specific issues queried.
Candidates can be assured that the test has undergone extensive user acceptance testing and that there are no further issues evident with the system or instrument itself.
I would like to retake the test and have the better of my two scores (original completion vs new completion) considered for inclusion.
Unfortunately, we must ask you to complete the test again. The only score and outcome that will be considered will be obtained after your completion of the current and updated version of the instrument. This is because the results of both versions of the test are not directly comparable, given that there are differences in the original version of the test and the current version of the test.
If you fail to retake the test you will have an incomplete set of assessments and you will no longer be eligible to meet the qualifying standard for mature application to pre-registration Nursing and Midwifery degree programmes, 2021. Please note if there are extenuating circumstances which prevent you from retaking the assessment during the testing window, please contact us as soon as possible at email@example.com.
Is there any negative marking on this test?
Aon cannot release details of its scoring mechanisms. However, we advise you to read the familiarisation booklet and instructions carefully before beginning. Candidates are recommended for the ‘Understanding of Basic Instructions’ test to complete this test both quickly and accurately and avoid wild guessing.
What language can I take the test in?
The only available language to take the test in is English.
I did not register with the CAO by 01 May. Am I still eligible to be considered for mature entry to Nursing and Midwifery degree programmes, 2021?
No. In order to be eligible for an offer of a place on degree programme in nursing or midwifery, you must have passed the assessment test and applied to the CAO. The closing date for late applications to the CAO was 5.15pm on 1 May 2021.
Why do I have to scroll down through the information contained within an individual data sheet?
Yes, all candidates need to scroll within the data sheets to see all of the information provided. This requirement is consistent on all devices so that each candidate is presented with the information sheets in the exact same way, no matter what device they access on. This ensures that each candidate has an equal opportunity to respond to the questions in a timely manner, no matter what device they access the tests on. The font colour and type fulfil the highest level of requirement for Web Content Accessibility Guidelines (Level AAA).
Is there any telephone support available?
There is no telephone support available. The only way that your issue can be logged is by contacting firstname.lastname@example.org. Please note that if you reach out to any Aon phone number, your call will not be recorded and you will be directed back to email@example.com for assistance. Your email will be responded to within 4 hours during the live testing window (including weekends).
How will I know when my test has been completed and saved correctly?
After you have completed the test and your results have been saved, you will be presented with the below screen. Here, the message states “You have completed the assessment and your results have been saved”. If you click next, you will be redirected to the home page where you will see further confirmation that you task is complete. The message there will read “You have now completed all tasks. Thank you very much. You can leave the system by clicking on ‘logout’.”
You will not receive any follow up email confirming completion of your instrument.
HSE Sponsorship for public health service employees wishing to train as nurses/midwives
I am an employee in the HSE, and I am applying for sponsorship to the Nursing and Midwifery Planning and Development Unit (NMPDU) (based in Kilkenny). The application form including my test results must be submitted to the NMPDU by 11 June 2021. Now that the results of the test will not be available until the end of June, does that mean I cannot apply as I will miss their deadline?
The delay in the test results being issued to you will not prevent you from applying for HSE sponsorship.
We have informed the NMPDU of the test retake and they have advised the following:
The HSE has asked us to inform you that you must retake the ‘Understanding of Basic Instructions’ (commonly referred to as verbal reasoning) test to be eligible for application. You are then required to submit your application to NMPDU (based in Kilkenny) by the 11 June deadline, without your test results. On receipt of your test results from Aon at the end of June, you should then submit your results immediately to the NMPDU, Kilkenny.